Question 1

Why are the plans monthly?

Accepted Answer

The monthly model spreads the design and build cost instead of asking for a large upfront invoice. Monthly plans have a 12-month minimum term because the website is being built and supported as part of the subscription.

Question 2

Is CH Digital the cheapest option?

Accepted Answer

No. DIY builders can be cheaper if you want to do everything yourself. CH Digital is for businesses that want a professional site designed, built and supported for them without a large upfront agency bill.

Question 3

Do I own the website?

Accepted Answer

You own your content, branding and the right to use the site for your business. The exact arrangement depends on your agreement - ask if you need a formal handover or export, especially after the minimum term.

Question 4

Can you redesign my existing website?

Accepted Answer

Yes. CH Digital can rebuild or improve an existing site if it feels outdated, unclear, slow or weak on mobile.

Question 5

Do you do ecommerce?

Accepted Answer

Ecommerce is not part of the standard monthly plans. It may be quoted separately if suitable.

Question 6

Are hosting and SSL included?

Accepted Answer

Yes, on managed monthly plans.

Question 7

Can you help with the wording?

Accepted Answer

Yes. Rough notes are fine. CH Digital can help structure and refine copy so the site explains your services clearly.

Question 8

How quickly can a site go live?

Accepted Answer

Timing depends on scope, content readiness and how quickly you can review the preview. We will agree a realistic timeline before work starts - we do not promise a fixed number of days for every project.

Question 9

What happens after 12 months?

Accepted Answer

You can continue on a monthly basis for hosting, support and agreed updates. If you want to leave, we discuss handover in line with your agreement.

Question 10

What costs extra?

Accepted Answer

Items like ecommerce, booking systems, custom portals, complex integrations, major new sections beyond plan scope, paid ads, advanced SEO campaigns, photography, logo design and email inbox hosting are not included by default. Need one of these? We can quote it separately.

Question 11

Is there a contract?

Accepted Answer

Monthly plans have a 12-month minimum term because the design and build cost is spread across the subscription, not invoiced as a large upfront fee. After that, you can continue monthly for hosting, support and updates.

Question 12

Can I cancel?

Accepted Answer

During the 12-month minimum term you are committed as agreed. After that, cancellation terms follow your agreement - ask if you need specifics.

Question 13

What is included in updates?

Accepted Answer

It depends on your plan. Starter covers minor text and image updates; Growth and Pro include broader monthly updates and priority handling. Work outside your plan is quoted before it starts - no surprise invoices.

Question 14

Is there a minimum term?

Accepted Answer

Yes. Monthly plans have a 12-month minimum term because the design and build cost is spread across the subscription, not invoiced as a large upfront fee. After that, you can continue monthly for hosting, support and updates.

Question 15

Can I update the website later?

Accepted Answer

Yes. Updates are included within fair usage on your plan - minor text and image changes on Starter, broader monthly updates on Growth and Pro. Work outside your plan is quoted before it starts.

Question 16

Do you handle domains and SSL?

Accepted Answer

Yes. SSL is included on all plans. If you already own a domain, we can help connect it to your new website. Domain renewal usually stays in your own account unless agreed otherwise.

Question 17

Do you handle my domain?

Accepted Answer

Yes. If you already own a domain, I can help connect it to your new website. Domain renewal usually stays in your own account unless agreed otherwise.

Question 18

Are business email inboxes included?

Accepted Answer

No. Email inbox hosting is not included by default. I can help you connect or set up Google Workspace, Microsoft 365 or another email provider if needed.

Question 19

Do you write the website copy?

Accepted Answer

I can help refine and structure your content as part of the build. Full copywriting from scratch may be quoted separately depending on what is needed.

Question 20

Can I move plans later?

Accepted Answer

Usually yes - we confirm the change and anything that affects scope or timing.

Frequently asked questions

Common questions

Questions before you commit?