Question 1

How do you price a website?

Accepted Answer

Every project is scoped after a short conversation. We then send a written proposal covering design, build, hosting and support. There is no obligation to proceed, and you preview the site before launch.

Question 2

Do you offer one-off builds as well as ongoing support?

Accepted Answer

Yes. Some clients prefer a one-off project; others want an ongoing partnership that includes hosting, monitoring, support and updates. We recommend the best fit after we understand the work.

Question 3

What happens after I get in touch?

Accepted Answer

We reply within 24 hours. If it is a good fit, we confirm scope, send a written proposal, and only start once you are happy to proceed. You preview the site before it goes live.

Question 4

Do I own the website?

Accepted Answer

You own your content, branding and the right to use the site for your business. The exact arrangement is set out in your agreement - ask if you need a formal handover or export.

Question 5

Can you redesign my existing website?

Accepted Answer

Yes. CH Digital can rebuild or improve an existing site if it feels outdated, unclear, slow or weak on mobile.

Question 6

Do you do ecommerce?

Accepted Answer

Yes, where it is the right fit. Online stores, catalogues and more complex features are scoped separately from a standard brochure site.

Question 7

Are hosting and SSL included?

Accepted Answer

Usually yes. Hosting, SSL, uptime and form monitoring, backups and support are typically part of how we look after a site after launch. We confirm exactly what is included in your proposal.

Question 8

Can you help with the wording?

Accepted Answer

Yes. Rough notes are fine. CH Digital can help structure and refine copy so the site explains your services clearly.

Question 9

How quickly can a site go live?

Accepted Answer

Timing depends on scope, content readiness and how quickly you can review the preview. We will agree a realistic timeline before work starts.

Question 10

What happens after launch?

Accepted Answer

We can continue looking after hosting, SSL, monitoring, backups, support and agreed updates so the site stays current. If you want to leave later, we discuss handover in line with your agreement.

Question 11

What is not included by default?

Accepted Answer

Items like advanced ecommerce, booking systems, custom portals, complex integrations, paid ads, photography, logo design and email inbox hosting are quoted separately if you need them.

Question 12

Is there a contract?

Accepted Answer

Yes. Work is confirmed in a written agreement covering scope and commercial terms before anything starts.

Question 13

Can I cancel?

Accepted Answer

Cancellation terms are set out in your agreement. Ask if you need specifics before we begin.

Question 14

What is included in updates?

Accepted Answer

We agree what ongoing updates look like in your proposal - typically text, image and layout changes within a fair scope. Work outside that is quoted before it starts.

Question 15

Is there a minimum term?

Accepted Answer

Commercial terms are confirmed in writing before work starts. If an ongoing partnership includes a minimum period, that will be clear in the proposal - never a surprise later.

Question 16

Can I update the website later?

Accepted Answer

Yes. Updates can be included as part of an ongoing partnership, or quoted as needed. Work outside the agreed scope is confirmed before it starts.

Question 17

Do you handle domains and SSL?

Accepted Answer

Yes. SSL is typically included. If you already own a domain, we can help connect it to your new website. Domain renewal usually stays in your own account unless agreed otherwise.

Question 18

Do you handle my domain?

Accepted Answer

Yes. If you already own a domain, I can help connect it to your new website. Domain renewal usually stays in your own account unless agreed otherwise.

Question 19

Are business email inboxes included?

Accepted Answer

No. Email inbox hosting is not included by default. I can help you connect or set up Google Workspace, Microsoft 365 or another email provider if needed.

Question 20

Do you write the website copy?

Accepted Answer

I can help refine and structure your content as part of the build. Full copywriting from scratch may be quoted separately depending on what is needed.

Question 21

Can I change scope later?

Accepted Answer

Usually yes - we confirm the change and anything that affects timeline or commercial terms before extra work starts.

FAQ

All questions