Privacy Policy

1. Introduction

CH Digital ("we," "our," or "us") operates the website chdigital.io and provides custom web development services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services to build websites for your business.

2. Information We Collect

We may collect information in the following ways:

• Contact form data: Name, email address, company name, and project details when you submit an inquiry through our website.
• Email correspondence: Information you provide when contacting us directly at hello@chdigital.io.
• Project information: Business requirements, content, branding assets, and other materials you provide when we build a website for you.
• Usage data: Pages visited, approximate location (country/region), device type, how you arrived (e.g., referrer, campaign parameters), and on-site interactions when we use analytics (see below).
• Analytics (Google Analytics 4): We may use Google Analytics 4 to understand how visitors use chdigital.io (for example pages viewed, traffic sources, and events such as button clicks or form completions). Google processes this information on our behalf. See Google's Privacy Policy and Google Analytics data practices. You can opt out of Google Analytics in your browser using Google's opt-out browser add-on where available.
• Cookies: Essential cookies for site functionality (e.g., theme preference). If analytics are enabled, Google may set cookies or use similar technology to distinguish sessions and measure usage. We keep non-essential tracking proportionate to understanding and improving the site.
• Cookie consent: We may show a notice about cookies and analytics. Unless you decline, we use analytics as described here and in our Privacy Policy. If you decline, we do not load Google Analytics. You can change your choice anytime using "Cookie settings" in the site footer (which opens the notice again).
• Live chat (Crisp): When we enable the chat widget on chdigital.io, we use Crisp to provide real-time messaging. Crisp may process your messages, technical data (such as browser and device information), and similar data needed to run the chat. The chat widget may load even if you decline analytics cookies in our cookie notice; declining only affects Google Analytics as described elsewhere in this policy. See Crisp's privacy information for how they process data on our behalf.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver web development services and build websites for your business
• Send project updates, invoices, and relevant communications
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only with trusted service providers necessary to deliver our services (e.g., hosting providers, email services, analytics providers such as Google when we use Google Analytics, and live chat providers such as Crisp when we enable chat on our website). We require these partners to protect your data and use it only for the purposes we specify. We may also disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to contact us securely and never share sensitive credentials (e.g., passwords) via unencrypted email.

6. Websites We Build for You

When we build a website for your business, that website may collect its own user data. You are responsible for ensuring your site has an appropriate privacy policy that explains how your visitors' data is collected and used. We can include privacy policy drafting as part of our services upon request.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where we rely on it

To exercise these rights, contact us at hello@chdigital.io.

8. Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Project files and correspondence are typically retained for a reasonable period after project completion for reference and support.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at hello@chdigital.io, or write to us at: